Store Information and Policy — Micro Center (2024)

For the last few days, I always get: "Sorry there was a problem sending to: <email>@gmail.com. Please try again later.

1. When will sale prices be posted? (I'm 3h away, so want to make sure a trip is worth it).
2. Can I reserve a product to pick up within the 3d window during the grand opening? Or is this unavailable?

Thanks!

Hello,

I purchased a 13th gen i7 intel machine, and with all of the reports of defective cpus and failures from Intel I am concerned about the machine's reliability as it has exhibited slow downs/shutdowns.

Is there any option for return/exchanges for a machine outside of the 15 day window?

I have an open support case with Intel regarding my 13900k chip purchased from Microcenter in January 2023. Intel has deemed that the chip is defective and does not have any 13900K in stock to replace it so they are offering a refund. Would Microcenter let me return the RAM and motherboard that were purchased on the same visit as the CPU? I am considering my options and if I am able to switch to an AMD CPU, motherboard and compatible RAM. I did purchase the protection plan on the CPU, GPU, and motherboard at time of purchase but did not purchase one for the RAM.

Please forward this to Mr. Mershad, Peggy Wolfe or John Noble,

Please for the love of GOD and everything that is Holy..... build a store in Oklahoma City or Tulsa.

Best Buy absolutely sucks!

When you decide to do this, i will miss the short drive to Overland Park but Oklahoma has to get a Microcenter!

I will volunteer to stand out by the street wearing a "Best Buy Sucks" T-Shirt (in spandex if needed) at the Grand Opening of the Oklahoma Store. Your new customer base will be absolutely shocked to be in a store with inventory.

Thank You for making this happen!

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I know this isn't mentioned in the return policy but I want to return a gpu I bought in-store online since I live far away from my nearest microcenter. It's a refurbished Rx 7800xt red devil showing previous usage from previous owners. I opened it to test it and the LEDs turned on, but there was no display whatsoever, even when swapping it between different computers. I didn't damage it or anything and wish to return the product, but my location makes it difficult for me to return it in-store. Can someone help me, please?

I have an order that doesn't have a receipt option online and need a copy for an 13900K RMA. Any way to get a copy via email?

www.microcenter.com/product/679175/OMEN_17-ck2089nr_173_Gaming_Laptop_Computer_-_Shadow_Black;_Intel_Core_i9_13th_Gen_13900HX_16GHz_Processor;_NVIDIA_GeForce_RTX_4090_16GB_GDDR6;_32GB_D

I've had the worse experience I've ever had at a retail store at MicroCenter. Bought an entire build, and had it built at microcenter, it has trouble posting which I would get fixed right now but that leaves me without a computer all together. Since for the last few weeks I've been back and forth with MicroCenter on fixing a different computer. A simple case swap and flash of the drives with a reinstall of windows. Except the moment I take it home I can't boot up any video game on any platform without my computer going into overheat mode, AND nothing was flashed or wiped and no clean install of windows!

So I take it back and after a week or so finally I get told I need a new graphics card all of a sudden and they recommend some upgrades. I talk it over with my insurance that covers it, that takes about a week (no fault of microcenter there), and after getting the repair and upgrade approved its in need of a PCIE cable, they ask if I have an extra, otherwise I'll be forced to purchase another PSU. Why a retail chain specializing in technology and building/troublshooting computers doesn't have an extra VGA PCIE cable is beyond me. But, that's fine cause I do have an extra. The tech then tells me to drop it off the next day since it was closing time, and it should be finished by the end of the day. So I drop it off in the morning and make a day of it, since its about a 30min drive to the store from where I'm at, so I run some errands and go to school and I try and message the tech twice if it's still looking like today it'll be finished or if there are any updates. Radio silence. So I show up just in case and I wanted to make a day of it and it's 7 hours later to plug in one cable, route it, and test it. Nope, that tech wasn't there so nothing happened. There are plenty of techs working, and it doesn't take much to plug in a cable and test. And on top of that they still want me to pay full price for install/diag even though these problems should have been shown in testing, and when I spoke to a manager about what was going on she got defensive and outraged that I would think maybe, just maybe they forgot to run these tests since, oh, you know, they forgot to wipe the drives and reinstall windows that were on the same ticket!

I need to know if there is a corporate number or a complaint number/email I can contact, because this has been the worst experience from any retail store I've ever had, and I'm pretty go with the flow, things happen sometimes kind of person. When things keep happening and I have reason to doubt someones credibility is where it comes to me asking for things like this. Thank you for any help finding someone to contact.

I ordered a monitor from Microcenter and it arrived damaged. Contacted them and they sent a Fedex worker to come pick it up on 7/19. Now its 8/1 and I havent received my refund. I have also tried contacting them about it but I havent gotten any response. I've looked around for the time a refund is fully processed and it said 5-7 Business days but its been a little longer than that.

We have vacant Fry's buildings in the Phoenix area that could probably be had for a song . The reason they went out of business is because they started selling stuff not even related to electronics and stocked a bunch of water and other stuff and never restocked the electronics . I tried helping out by buying whatever I could that they had left - but was forced to buy elsewhere because they didn't have anything to purchase . I do either Newegg or Best Buy right now - but would definitely use Microcenter exclusively - if you put a store nearby . The closest store to me is in Tustin California . I don't see how you get by in those smaller cities and the ones that you are building new stores at . I mean Charlotte is really small compared to the Phoenix area . Anyways , would like to see a store here before I die ...

I signed up for the emails a while ago saying there's a free USB stick for those who sign up. Now that the store is open I haven't heard anything about it. No email or text came through. Any ideas?

I did not receive my promo code for Star wars outlaws with my purchase of my Dell m18 R2, it satisfies the intel 14th generation requirement and I purchased during the time period. Microcenter did not give me a physical receipt and I did not receive an email. I ordered the laptop online and picked it up in store.

I want to get two sticks of memory for a server. It probably doesn't matter but it's Micron (Crucial) MTA18ASF2G72HZ.

I don't like buying things on Amazon and I'd rather buy it at MicroCenter. MicroCenter most likely doesn't sell this item because it's not in high demand, even though they probably have the ability to buy it.

Does MicroCenter take special requests for orders? I'm going to be buying several thousand dollars worth of hardware and I'd rather give it to MicroCenter than other companies that sell it.

Is this possible? I can't find anything on the website.

I need to replace the battery for my Remington Beard Trimmer MB4045. Here is the information printed on the battery: Li-ion Cylindrical Cell 14500 750-mAh 3.7v 2.775-Wh ICR 15/51 SP:1506 (C54525468449).

If you don't carry it in stock, I'd like to know if you can order it. If so, please let me know the price.

Thank you,

Daniel Wasylkiw

Nashville is one of the fastest growing markets in the country. Many tech companies are using this area as a primary or backup operations site to avoid coastal target cities. Several broadcast networks have relocated to here. Facebook has a datacenter in Gallatin. There are other datacenters being built around here. When can we have a MicroCenter here? Georgia is too far away. MC has centers in Cleveland and Columbus, so it would not be unprecedented to have one in Nashville as well, despite Georgia. Please build a MicroCenter here, we have no decent technology retails outlets except music equipment stores, and that isnt all the tech we need anyway.

Hello,

I purchased a motherboard from Micro Center last year in February along with a 2-year warranty. Yesterday, when I was preparing my motherboard for a CPU upgrade, I accidently bent and possibly broke some pins on the motherboard. Does the warranty cover accidental damage? My receipt says the SKU for the warranty is 024364 and lists the purchase as TWG TWG-2YR REPLACEMENT.

Thanks.

I signed up for the ender 3 v2 $100 coupon and it hasn't been texted to me. Is this coupon still active?

Could we please get a location added in Jacksonville, FL? I know there's one opening in Miami sometime this year but that is simply too far of a drive. The Jacksonville, FL location would essentially put a spot in between the Atlanta area locations and the Miami locations (for people who live near the middle of the two cities). Also, Jacksonville is very populous and has a ton of businesses that would benefit from a store like this.

In terms of real estate, there are many great options on the South side/Southeast side of town. There's absolutely no way that a store in the area wouldn't turn a huge profit.

I received a Razer BlackWidow v4 75% as a gift last winter and keys started double clicking. Does the 2-year Razer warranty on the website cover the item even if it was bought from MicroCenter? I don't know what I can do to fix/replace it.

Does the LEO discount still apply today with badge or form of ID in 2024? The last posts are from 2022 when they discontinued the First Responder discount. Mods? Thank You!

Trying to get warranty from AMD and they rejected the email receipt I got when I clicked resend receipt from order history. They want a store generated pdf receipt. I printed the email and saved it as pdf but AMD says they cannot validate it. Please help

I understand that this is not typically part of Micro Center’s return policy, but I live eight hours away from the closest location and wish to return a outdoor mesh wifi I purchased. A CSR recommended me this product when I told him I'm looking for a fast router. He recommended this product for the wifi 6 speed on it. But, when I got home to install it I realize there only 2 ethernet ports on it. This won't work because I have also have multiple PC running on wired connection. I would prefer not to have to drive all the way to the store again so soon. Is there any chance that a solution could be worked out?

Can you match the current Amazon price for Dell Ultra Sharp U3223QE—see link:

Product is in my cart.

Thanks

I've been buying a lot of product's lately and wanted to review my purchases but unable to find the tab in my account information ?

I made a purchase at the start of May using my MC Credit card and then later that day I exchanged the product for another more expensive product and paid the difference again on my MC Credit card. The product I selected in the exchange didn't perform as I hoped it would, nor did the original product, so I went back to the store 12 days after the initial purchase and exchange and returned it for a full refund. The order that shows the refund lists the full total for the product, but I only saw the refund for the difference come through my MC credit card statement, leaving the original cost unaccounted for even though I now had neither of the products. After I got my statement and saw that only part of the funds had been returned to me, I went back to the store and spoke with a store associate who told me that since the return said the full amount had been refunded there was nothing they could do even though I had the credit statements to prove that I never received the original purchase amount and only received the difference.

Has anyone else encountered something like this? Can anyone give me some pointers?

Ideally, I don't want to have to contact Wells Fargo and request a chargeback on this and would like to get it resolved without that but I also don't want to just accept the $217.61 original purchase cost as a loss.

Hi,

First off - not sure if this is the best subforum for this post - feel free to move it if it fits better somewhere else.

I'm wondering whether or not Micro Center keeps archives of support documentation from "the old days" of WinBook (1993-2008). Content such as drivers, specifications, and user manuals can still be found through browsing winbookcorp.com on the WayBack Machine, but Micro Center/WinBook never released service manuals for these computers. As someone who collects, restores, documents, and still enjoys using these older/vintage laptops, having the service manuals for reference would be incredibly useful for both myself and the rest of the vintage computing community that enjoys fixing and retro gaming on them. It's easy to break clips when you don't know how something's supposed to come apart, and hardware this old usually requires some maintenance to get running again.

One example where a service manual would be incredibly helpful is with my 1996 WinBook FX. It has a 150MHz CPU installed, but for whatever reason, the motherboard is set to 133MHz. Back in those days, the BIOS couldn't autodetect your CPU and required jumpers to be manually set. Without documentation on the jumper settings (which would likely be in the service manual), I cannot set my FX to the proper 150MHz speed it should be running at.

If Micro Center no longer has archives of this material, or if it is against company policy to release them, then I understand. I figure that asking couldn't hurt.